Service-as-a-Software

The managed engine turns
answer signals into action.

Humenta AEO is a managed operating system for service delivery, not a live self-serve product or customer dashboard. A named team combines approved prompt monitoring, source-gap diagnosis, technical and content workflows, legitimate authority work, human review and evidence-led reporting through existing Humenta and client tools. The separate standalone AEO Platform remains in development and is not linked here.

Audit. Fix. Create.
Measure again.

This page describes the managed delivery model, not a software product customers can log into today. Humenta coordinates observations, prompt definitions, source gaps, priorities, production work, approvals and evidence through an agreed toolset while a named human team runs the operating cadence. The separate automated AEO Platform and checker application remain in development and have no public product link.

Layer 01

Brand intelligence

Approved facts, entities, products, claims, audiences, competitors, offers, markets and source hierarchy become the operating truth pack.

Layer 02

Answer intelligence

Prompt panels, full answer snapshots, mentions, citation domains, accuracy, source overlap, share of voice and movement over time.

Layer 03

Execution engine

Technical tasks, briefs, drafts, refreshes, internal links, schema, PR, authority, distribution and media production in one queue.

Layer 04

Evidence ledger

Method, timestamps, surface labels, approvals, published changes, source snapshots, missingness and executive readouts.

Know where the answer
comes from.

Track the questions that matter, preserve what each approved surface returned, and trace the domains and passages shaping the result.

  • ChatGPT, Google AI features, Gemini, Perplexity, Claude, Copilot and approved additional surfaces
  • Brand mention, answer position, citation visibility, share of voice, sentiment and factual accuracy
  • Competitor, market, language, persona and product-level panels
  • Full answer and citation snapshots with timestamp and collection method
  • AI referral, crawler and approved Search Console or analytics signals
  • Source overlap, citation gaps, contradictions and hallucination register

The recommendation is not
the deliverable.

Humenta translates priority gaps into assigned, reviewed and publishable work across the full answer-source system.

Technical agent

Site and source readiness

Crawl, rendering, indexing, performance, canonicals, schema, feed surfaces, entity consistency and internal link architecture.

Content agent

New and refreshed assets

Research, source briefs, expert input, answer passages, topic coverage, comparisons, definitions and useful FAQ content.

Authority agent

Legitimate external proof

Editorial outreach, earned links, citations, digital PR, original data, expert commentary and disclosed partnerships.

Distribution agent

Approved amplification

Newsletter, social, community, event and partner distribution where audience fit, consent and editorial approval exist.

Media agent

Podcast and video

Episode research, production, transcripts, source pages, clips and cross-channel packaging for subject-matter authority.

QA agent

Human-owned quality

Fact, source, voice, duplication, policy, disclosure and publication checks with a named reviewer and reversible release.

Automation with
an accountable owner.

AI accelerates research, analysis, drafting and operations. People own the strategy, evidence, approval and external claims.

Default release path
1 · DetectSignal captured
2 · DecideHuman prioritizes
3 · ProduceAgent-assisted
4 · ReviewNamed approver
5 · PublishApproved channel
6 · Re-measureEvidence preserved

Connect the systems
where work already happens.

WordPressShopifyWebflowCustom CMSGoogle Search ConsoleGA4CRMServer logsAPIMCP

Integration availability depends on client access, security review, plan and technical fit. Direct publishing is approval-gated and reversible.

Built for governed
growth operations.

Access

Least privilege

Scoped accounts, service identities and client SSO or SAML only where the connected system and approved enterprise scope support them.

Data

Defined boundaries

Documented processing, retention, deletion, approved source classes and connector scopes for the managed engagement.

Evidence

Audit trail

Observation provenance, action owners, approvals, versioned assets and documented method changes.

Control

Human release gate

No client-facing publication without the agreed human-review and approval path.

Your team sees the work.
Humenta moves it.

Start with an evidence-led audit and a prioritized view of the sources worth changing first.

Request an AEO Audit →